Perhaps more so than ever, it is vital that managers understand empathy when dealing with staff. We were therefore delighted to include this presentation on ‘Managing with Empathy’ in our recent Employee Wellbeing Virtual Festival.

The ability to appreciate the emotions of team members allows managers to become more effective communicators and problem solvers. It allows them to build rapport, trust, and relationships that generate success. This managing with empathy talk explains how managers can – and should – be more empathetic, particularly in light of increasing concerns around returning to workplaces and anxieties over the Covid-19 pandemic. The talk is a taster for a longer course on the subject we are pleased to offer over webinar in July, further details below the video. 


Our two-hour ‘Managing With Empathy – How managers can use empathy to increase wellbeing and promote improved performance’ workshop, delivered over webinar, is being held from 11am to 1pm on July 21, 2020. Cost per attendee is £87. For more information or to book a place, email 


  • Adverse impacts on wellbeing and performance
  • Critical role of managers
  • Understanding what empathy is and is not
  • Impact of empathetic management on employees
  • How to develop your empathy
  • Importance of workplace culture