How to manage with empathy

Delivered either as a workshop or a shorter webinar, the session explores how managers can – and should – be more empathetic, particularly in light of the current situation. The ability to appreciate the emotions of team members allows managers to become more effective communicators and problem solvers. 

What is empathy and why it is vital in the workplace

Building rapport, trust, and relationships that generate success

Active listening and successful communications

Impact of empathetic managers on employees

Putting this into practice

Empathy within the wider workplace

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